Booking Conditions

Domestic Scheduled Flights

Applicability

These terms apply to Domestic Scheduled Flights booked directly with Harbour Air. If you have booked via a third party, please review your 3rd party terms and conditions.

Booking

  • Reservations can be booked via Harbour Air’s website, the mobile applications, by phoning the Customer Contact Centre or with the Customer Service Agents at select locations. 
  • Note that some methods of payment, such as promotional vouchers and gift cards, are unavailable on the web or mobile apps. 
  • For bookings completed by Customer Contact Centre Agents or Customer Service Agents at terminals that could have been made via the self-serve on Harbour Air’s website or mobile application, a booking fee of CAD$15 (including taxes) per transaction will be charged. Note the fee is not applicable to passengers: 
    • Unable to self-serve due to impairment or disability 
    • Payments options that are unavailable online 
    • Travelling as an Unaccompanied Minor 
    • Aged 65 and over 

Checking In

  • Harbour Air recommends that passengers arrive at the terminal at least 40 minutes before their scheduled departure.  
  • Check-in cutoff time: 
    • Passengers booked on the Light, Value and Comfort Tiers must be fully checked-in 20 minutes before the scheduled flight departure time.  
    • Passengers booked on the Flex fare must be fully checked-in 15 minutes before the scheduled flight departure time. 
  • Passengers not fully checked-in at the check-in cutoff time will not be able to board their scheduled flight and will not be refunded their fare. Harbour Air reserves the right to cancel the passenger’s return flights. 
  • Valid identification is required for all passengers 18 years and older – either one piece of government-issued photo identification, or two pieces of government-issued identification without a photograph. 

Seating

  • Priority Boarding is included in Flex Tier, when and where available. Priority Boarding allows eligible passengers to board the aircraft ahead of passengers on other tiers, allowing for first selection of seating.   
  • Passengers with Priority Boarding must present promptly for boarding at the Pilot’s announcement. Passengers who do not present promptly may lose Priority Boarding for that reservation.   
  • Specific seats on the aircraft are not guaranteed. Pilots may ask passengers to sit in another seat to accommodate weight and balance requirements. 
  • Light, Value and Comfort Tiers do not include or offer any seating preference. 

Baggage

  • Baggage restrictions are based on the fare booked. Please click here for complete fare details. 
  • All baggage exceeding allowance will be sent on a space-available, standby basis. 
  • The maximum weight per single piece of luggage is 50 pounds. 
  • All baggage counts towards allowance, including purses, briefcases, backpacks, etc. 

Cancellations and Changes by the Passenger

  • Cancellation and change rules are specific to the fare booked. Please see here for full information on the terms and conditions. 
  • If a passenger elects to change their reservation, terms and conditions permitting, to a higher tier, the change and cancellation policies of the original fare remain. 
  • To change bookings within fare terms and conditions, passengers can access their bookings via the web or passengers may contact the Customer Contact Centre.  

Flight Information

  • Flights departing from or terminating in Maple Bay may stop and/or transfer at Ganges, Salt Spring Island.  
  • Aircraft type specified at time of booking may be subject to change due to operational requirements and is subject to availability. 

Boarding Information

  • Seaplanes present a boarding experience that differs from traditional land-based airlines. Passengers must board and deplane on working docks. We ask that passengers exercise caution. Characteristics of working docks that may present potential hazards include:
    • Dock movement and uneven transitions
    • Low barriers between the dock and the water
    • Fuel hoses and ropes in passengers’ walking path

Post Flight Information

  • Complimentary shuttle service (drop-off only) may be available at our downtown Vancouver, Richmond (YVR South), Victoria, Nanaimo and Whistler locations.  

International Scheduled Flights

Applicability

These terms apply to International Scheduled Flights booked directly with Harbour Air. If you have booked via a third party, please review your 3rd party terms and conditions.

Booking

  • Reservations can be booked via Harbour Air’s website, mobile applications, by phoning the Customer Contact Centre or with the Customer Service Agents at select locations. 
  • Note that some methods of payment, such as HA Credits, promotional vouchers and gift cards, may be unavailable on the web and mobile apps.  

Checking In

  • Harbour Air recommends that passengers arrive at the terminal at least 60 minutes before their scheduled departure.  
  • Passengers must be fully checked-in at the check-in cutoff time of 45 minutes before the scheduled flight departure time.  
  • Passengers not fully checked-in at the check-in cutoff times will not be able to board their scheduled flight and will not be refunded their fare. Harbour Air reserves the right to cancel the passenger’s return flights. 
  • Passport book required for all passengers including infants. Nexus, Enhanced Driver’s Licenses and passport cards are not accepted at this border crossing. See below for additional Customs & Immigration information. 

Baggage

  • Baggage restrictions are based on the fare booked. Please click here for complete fare details. 
  • All baggage exceeding allowance will be sent on a space-available basis.  
  • The maximum weight per single piece of luggage is 50 pounds.
  • All baggage counts towards allowance, including purses, briefcases, backpacks, etc.   
  • Due to international restrictions, all baggage must travel with the passenger on their international scheduled flight. Due to international travel restrictions, excess baggage cannot be accommodated on an earlier or later departure. 

Reservation Cancellations by the Passenger

  • More than 24 hours prior to scheduled departure time: Reservation cancellations are eligible for refund to HA Credits, valid for 12 months following the cancellation date, for all refundable fares, fees and taxes.  
  • Less than 24 hours prior to scheduled departure time: Reservation cancellations are not eligible for refund.    

Reservation Changes by the Passenger

  • More than 24 hours prior to scheduled departure: Reservations can be changed. Limit of 1 change per reservation and passengers must pay for any difference in fare.  
  • Less than 24 hours prior to scheduled departure time: Reservations cannot be changed.   

Customs and Immigration Information

  • All travelers, regardless of age or citizenship, flying between the United States and Canada in either direction are required to present a current, valid passport book. 
  • New Canadian entry requirement now in effect: Visa-exempt foreign nationals who fly or transit through Canada are expected to have Electronic Travel Authorization (eTA). 
  • US Passport holders do not need an ETA. US Permanent Resident (green card) holders need an ETA. If you have a travel-visa, you do not need an ETA. 
  • Harbour Air is prohibited from accepting documents such as passport cards, NEXUS cards, and enhanced driver’s licenses, even though they are acceptable at some border-crossing locations. 
  • All travelers flying between the United States and Canada are subject to customs inspection including search of their persons and baggage. 
  • There are certain crimes that are considered misdemeanors in the United States but are felonies in Canada. Driving Under the Influence (DUI) or Driving While Intoxicated (DWI) are common examples. If you have been convicted of any crime, you may be denied entry into Canada. Please visit Citizenship and Immigration Canada for more information on inadmissibility. 
  • Canadian Border Services Agency require additional documentation for any minor children entering Canada unless accompanied by both parents or their legal guardian. Government of Canada provides resources on this topic including a recommended consent letter. 
  • It is each passenger’s responsibility to ensure that they are in compliance with all applicable regulations for the country they are entering. In the event that you are denied entry into the United States or Canada for any reason, you are liable for the cost of your return flight to the country of origin. Harbour Air cannot be liable for any expenses or inconveniences arising from denied or delayed entry. 

Boarding Information

  • Seaplanes present a boarding experience that differs from traditional land-based airlines. Passengers must board and deplane on working docks. We ask that passengers exercise caution. Characteristics of working docks that may present potential hazards include:
    • Dock movement and uneven transitions
    • Low barriers between the dock and the water
    • Fuel hoses and ropes in passengers’ walking path

Retail Scenic Flights and Packaged Flight Tours

Applicability

These terms apply to Scenic Flights and Packaged Flight Tours booked directly with Harbour Air. If you have booked via a third party, please review your 3rd party terms and conditions. 

Checking In

  • Harbour Air recommends that passengers arrive at the terminal at least 40 minutes before their scheduled departure. 
  • Passengers must be fully checked-in 15 minutes prior to scheduled departure.  
  • Passengers not checked-in before the check-in cutoff time will not be able to board their scheduled flight and will not be refunded their fare. Harbour Air reserves the right to cancel the passenger’s return flights. 

Reservation Cancellations by the Passenger

  • Reservations may not be cancelled within 24 hours of scheduled departure. 
  • Reservations cancelled more than 24 hours prior to departure are eligible for a refund to original form of payment. 

Reservation Changes by the Passenger

  • Reservations may not be changed within 24 hours of scheduled departure. 
  • Reservation changes more than 24 hours prior to departure must pay for any difference in fare value.  

Delays or Cancellations to Scenic Flights

  • If a Scenic Flight has been cancelled, or delayed by more than 3 hours, passengers are eligible to be rebooked on another Scenic Flight or receive full refund to original form of payment. 

Required Travel Documents

  • All passengers 18 years and above must present either one piece of valid government issued photo identification, or two pieces of government-issued identification without a photograph. 
  • Physical identification is required. We cannot accept copies or photos. 

Baggage

  • Guaranteed baggage is 25 lbs per passenger. 
  • Baggage over guaranteed baggage limit is subject to a fee of $1/lb (taxes included), and travels on space-available standby basis. 
  • All baggage counts towards allowance, including purses, briefcases, backpacks, etc.   
  • Individual bags may not weigh more than 50 lbs 

Seating

  • For Scenic Ultimate Flight Reservations only: Complimentary Select Seating where and when available. Please see the Customer Service Agent at check-in for further details. 

Terminal Experience

  • For Scenic Ultimate Flight Reservations only: Complimentary premium beverage, including beer and wine, where and when available. 

In-Flight Experience

  • This flight is a scenic-only flight and does not include narration. 

Boarding Information

  • Seaplanes present a boarding experience that differs from traditional land-based airlines. Passengers must board and deplane on working docks. We ask that passengers exercise caution. Characteristics of working docks that may present potential hazards include:
    • Dock movement and uneven transitions
    • Low barriers between the dock and the water
    • Fuel hoses and ropes in passengers’ walking path
 
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