Parcel Express FAQ

Click below to read answers to commonly asked questions specific to our Parcel Express Services. Still have questions? Contact us be emailing

No, Harbour Air does not accept Dangerous Goods for shipment. If you are unsure about an item, please contact our Parcel Express team by emailing

Yes, Harbour Air welcomes everyone on board, including pets! Animals must travel in a hard-shelled travel carrier which must not exceed 30″L (76cm) X 18″W (45cm) X 24″H (61cm). The total weight of the carrier and pet must not exceed 35 lbs. Click here to find out more information about pet travel.

Generally, customers are required to provide their own secure packaging for shipments. However, we do have supplies available for sale at some of our locations. 

Unclaimed items will be held for 30 days. After one month, items will either be discarded or donated if appropriate.

Yes, parcels may be shipped collect. The receiver will need to pay for the shipment before the item will be released.

Packages are limited to the size of our aircraft. Please see the dimension limits for each aircraft here. Single items weighing between 50 lbs and 125 lbs will only be accepted according to specific requirements. Please contact our team directly by emailing for more information.

The hours of operation vary seasonally, we have more information about terminal hours of operations in the Locations pages.

No, unfortunately our terminals are not equipped to store packages that require refrigeration.

Yes, we have partnerships with local courier companies in each of the communities we serve and can arrange to have shipments picked up, delivered or both.

Please click here to read more about our Parcel Express options, including how far in advance you should drop off your shipments.

Yes, High Flyer Rewards points can be redeemed for Parcel Express shipments at a rate of 1 reward point = $1. Simply mention to the agent at the freight desk that you would like to pay for your shipment with your points.



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