Get in Touch
How can we help you?
We're here to help. Reach out to us through any of the options below.
CONTACT OPTIONS
How would you like to reach us?
KNOWLEDGE BASE
Search our self-serve help centre for instant answers about bookings, routes, baggage, check-in, schedules, and more — available 24/7.
LIVE CHAT
The fastest way to get help. Chat live with our team — real people ready to assist you right away. No hold music, no waiting on the line.
SEND US A MESSAGE
Prefer to write it out? Submit a support request and one of our team members will follow up with you as soon as possible.
CAN'T FIND WHAT YOU NEED?
You can also reach us by phone.
FAQ
Frequently Asked Questions
What routes does Harbour Air fly?
We connect Vancouver, Victoria, Nanaimo, Salt Spring Island, and more. Tap to see all destinations including seasonal routes.
What is the baggage allowance?
Baggage allowance varies by fare type and loyalty status. Tap to see the full breakdown including sporting equipment and special items.
How early should I arrive before my flight?
We recommend arriving at least 40 minutes before domestic flights and 60 minutes before international. Please refer to your confirmation email for more information.
How do I request a charter flight?
We offer private charter flights across BC and the Pacific Northwest. Tap to find out more, and how to get in touch with our Charters team.
What is Harbour Air Club?
Harbour Air Club is our loyalty program where you earn credits and unlock travel perks. Tap to learn how to join and link your Aeroplan account.
Do I need to provide ID for check in?
Government-issued photo ID is required for all flights. Tap to find out what's accepted for domestic and international travel.
OUR LOCATIONS
Find us at these terminals
All hours are in Pacific Standard time (PST) and are subject to change depending on flight schedules.
