Keeping You Moving

Our goal is to get you to your destination safely and as scheduled. While we maintain an annual 98% reliability factor on our scheduled services, guest safety and comfort is always put first. Because of our safety first philosophy, delays, cancellations, or diversions may occur in the event of unforeseeable occurrences or challenging weather conditions such as fog, snow, extreme winds, or uncharacteristic meteorological conditions to B.C.1

Alternate Transportation Options

We are committed to helping guests through weather-related flight disruptions. To minimize any inconvenience, we will always keep you informed of possible disruptions and update our Flight Status page. In situations where conditions are unsuitable for us to operate flights, we partner with other transportation providers2, or offer recommendations for alternate travel to get you on your way as soon as possible. To explore these alternative transportation options, please speak to one of our team members3, or visit the drop down-menu below to explore.

While we can’t control the weather, we are committed to getting you to your destination safely, efficiently and in comfort4

Flight Status Updates

In the event of possible and confirmed disruptions, our team will notify all passengers through the contact information provided at the time of booking. Whether booking directly with us, or a third party provider, please ensure we have your direct contact information by confirming with us prior to arrival

When already checked in, our team will keep you updated with timely in-terminal announcements.

1 Travel insurance is recommended for all travel, whether that includes transportation with Harbour Air or otherwise.
2 Due to fixed operating costs associated with partner travel, alternate options may be offered as an upgrade to your goFARE.
3 Please visit us at the front counter, or call us toll-free at 1.800.665.0212.
4 We will always do our best to offer alternate options for travel, however compensation is not provided for weather delayed or cancelled flights.



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