Canadian Passenger Rights & Tariffs
Air Passenger Protection Regulations
The Air Passenger Protection Regulations (APPR) provide requirements for carriers regarding standards of treatment, communication obligations, and compensation in certain instances when your flight is delayed, cancelled, delayed on the tarmac, or if you are denied boarding. The APPR also outline compensation requirements for lost baggage and guidelines for travelling with musical instruments and family seating when travelling on a small airline.
In certain circumstances, you may be entitled to certain standards of care and compensation under the APPR. For more information about your passenger rights, see our updated tariffs and conditions of carriage, read the full tariff below, or visit Canadian Transportation Agency.
Air Passenger Protection – Know Your Rights
If you are denied boarding, your flight is cancelled or delayed at least two hours, or if your baggage is lost or damaged, you may be entitled to certain standards of treatment and compensation under the Air Passenger Protection Regulations.
Air carriers also publish their tariffs on their websites. The tariff set out terms and conditions of carriage that apply to your travel. You may view these documents online or ask your carrier for a copy.
For more information about your passenger rights, please contact your air carrier, or visit the Canadian Transportation Agency’s website.
Protection des Passagers Aériens – Connaissez Vos Droits
Si l’embarquement vous est refusé, ou si votre vol est annulé ou retardé d’au moins deux heures ou si vos bagages sont perdus ou endommagés, vous pourriez avoir droit au titre du Règlement sur la protection des passagers aériens, à certains avantages au titre des normes de traitement applicables et à une indemnité.
Les transporteurs aériens publient également leurs tarifs sur leurs sites Web. Il s’y trouve des conditions de transport importantes qui s’appliquent à votre voyage. Vous pouvez consulter ces documents en ligne ou en demander une copie à votre transporteur.
Pour de plus amples renseignements sur vos droits, veuillez communiquer avec votre transporteur aérien ou visiter le site Web de l’Office des transports du Canada.
- Definitions
- Flight Delays or Cancellations
- Denied Boarding
- Lost, Delayed or Damaged Baggage
- Family Seating
- Travelling with Musical Instruments
Situations within carrier’s control but required for safety purposes means required by law in order to reduce risk to passenger safety and includes required by safety decisions made within the authority of the pilot of the aircraft or any decision made in accordance with a safety management system as defined in subsection 101.01(1) of the Canadian Aviation Regulations but does not include scheduled maintenance in compliance with legal requirements.
Situations outside carrier’s control include war or political instability; illegal acts or sabotage; meteorological (weather) conditions or natural disasters that make the safe operation of the aircraft impossible; instructions from air traffic control; a Notice to Airmen (as defined in the Canadian Aviation Regulations); a security threat; airport operation issues; a medical emergency; a collision with wildlife; a labour disruption within the carrier or within an essential service provider such as an airport or an air navigation service provider; a manufacturing defect in an aircraft that reduces the safety of passengers and that was identified by the manufacturer of the aircraft concerned, or by a competent authority; and an order or instruction from an official of a state or a law enforcement agency or from a person responsible for airport security.
Situations within carrier’s control are events not covered by the two categories above (within carrier control but required for safety and outside carrier control). This includes commercial overbooking, scheduled maintenance of an aircraft that is necessary to comply with legal requirements or mechanical malfunction of the aircraft identified during scheduled maintenance.
Tariffs
See below to review our tariffs.
Contact Us
If you have any inquiries regarding the Air Passenger Protection Regulations (APPR), including delayed or damaged baggage claims, please contact us.