Harbour Air Health First

At Harbour Air, safety is one of our core values. We have been proudly leading the industry, prior to and throughout the COVID-19 pandemic, with our award-winning and internationally recognized safety standards and protocols.

Today, not only do we consider ourselves aviation geeks, we’re also proud to call ourselves clean freaks.  We’re keeping our facilities and aircraft extra clean and taking measures to ensure our team remains healthy so we can keep you moving throughout coastal B.C. as safely, efficiently and enjoyably as possible. Our efforts meet the global standardized health and hygiene protocols required to earn the Safe Travels stamp from the World Travel & Tourism Council (WTTC). Keep reading to find out how Harbour Air’s new Health First program is working to keep you, our team and our communities protected.

YOUR FLIGHT EXPERIENCE

First off, WELCOME! Thank you for supporting your local airline by choosing to fly with us. On behalf of our entire team, we appreciate it!

At the Terminal

  1. HAND SANITIZER
    When you arrive, please use the hand sanitizer that will be readily available at all terminal entry and check-in points.
  2. HEALTH DECLARATION FORM
    To comply with Transport Canada regulations, prior to your departure we’ll also be asking everyone to answer a few health screening questions in our Health Declaration form.  Click here to take a look at the form.
  3. FACE MASKS REQUIRED ON BOARD AIRCRAFT
    While masks are optional in our terminals, Transport Canada requires all passengers to wear masks for the duration of your flights. We ask that you please bring your own mask for your flight and put on prior to boarding.
  4. SAFE LUGGAGE HANDLING
    When it comes to your luggage, as always, we will be happy to check it in, or you can carry it with you to the aircraft. Any bags that are checked in will be sprayed with disinfectant as an extra precaution. Please note, upon boarding all carry-on items will be stored in the rear cargo area due to the size of our aircraft.
  5. TOUCHLESS PAYMENT: Increased Tap Limit on Credit & Debit Cards
    How do you feel like paying? Although cash is accepted, we have increased our tap limit to $250 per transaction for added convenience and reduced contact. Alternately, our Pre-Paid Quick Tickets or Turbobucks programs are also great ways to pre-pay for your flight and skip this step at check-in.
  6. PHYSICAL DISTANCING 
    While waiting for your flight, please be mindful of your wingspan while you’re making your way around the terminal and we encourage everyone to remain 2 meters apart.
  7. SAFE BOARDING
    When you hear the boarding announcement for your flight please make your way to the boarding gate with your boarding pass. Once you proceed to the aircraft, your Pilot will perform a roll call to ensure everyone is accounted for.
  8. METICULOUS CLEANING PROTOCOLS
    While you are flying, we are cleaning! In between flights, the check-in counters, lounge area and all high traffic touch points within the terminals are being meticulously sanitized. This is performed between every flight with an extra deep clean of facilities and aircraft at the end of each day. Our restrooms are available for your use and cleaning protocols have increased to ensure the highest measures are in place. Although these measures will vary by location, foot door pulls, additional paper towel dispensers, reduced occupancy signs and free standing antiseptic stations are just some of the efforts in place to ensure the most hygienic facilities are available.

Aboard the Aircraft

On Board Safety Protocols

 

  1. MANDATORY MASKS 
    To keep everyone healthy, Transport Canada requires all passengers to wear masks for  the duration of the flights.  Your pilot may remove their mask during the flight to clearly converse with Air Traffic Control as well our own Flight Tracking team using the radio and will put their mask back on prior to disembarking the aircraft.
  2. VIGILANT AIRCRAFT SANITIZATION 
    From prop to tail, inside and out, we are keeping our aircraft extra squeaky clean so you can sit back, relax and enjoy the flight without having to worry. In between each flight the interior windows, seat belt buckles, laminated seatback cards and any other surface we can wipe down are being sanitized. 
  3. SELECT SEATING
    Prefer to have a single seat? For guests travelling on our Single Otter and Twin Otter aircraft, we recommend reserving a Select Seat at check-in. Our Select Seating option allows you to choose a single window seat for a $10 fee. Or book a goGOLD fare and enjoy a complimentary Select Seat upgrade. Select Seats are based on availability on a first-come, first-served basis. Click here to learn more.

INTERNATIONAL TRAVEL

Flights To Vancouver (Departing U.S.)

In accordance with regulations for all air passengers arriving in Canada, proof of vaccination requirements are in effect and all passengers must submit required information into ArriveCAN within 72 hours before your arrival to Canada.

Arrive at check-in prepared with the following documents:

  • Passport
  • ArriveCAN QR Code
  • Proof of Vaccination
  • Travel visa | eTA (foreign passports)

Flights to Seattle (Departing Canada)

As of June 12th 2022, the Centre Disease for Control and Prevention no longer requires a negative COVID-19 viral test result for travellers coming into the United States. 

However, passport holders (with the exception of U.S. Citizens, US Green Card holders or holders of US Resident visas) are required to show proof of full vaccination, which will be scanned and/or verified at check-in. US Passport holders, and non-US passport holders who are also US Green Card holders or holders of US resident Visas do not need to show proof of vaccination, however must present their US passport, Green Card or Resident visa to be exempt from showing vaccination status.

Arrive at check-in prepared with the following documents:

  • Passport
  • Travel visa | eTA (foreign passports)

BEHIND THE SCENES

Our Team

We couldn’t accomplish what we do without our amazing team of staff, so making sure they are healthy and happy is important. We are operating with reduced staffing levels so please be patient and considerate of our teams. We promise they are working hard to help all of our guests and customers quickly and efficiently.

Teams are being provided with personal protective equipment and we are taking measures to reduce contact points. For example, we have removed paper manifests and have implemented an electronic flight manifest system.

We’re Listening

Whether it’s through a post-flight survey, a comment on social media or in-person conversations, we’re always keen to hear your feedback. Please get in touch with our Customer Care team to share any thoughts or concerns about your travel experience.

Here’s what some of our recent guests are saying:

It was a great experience! Everyone was cautious and respectful. I would have no concerns flying Harbour Air again during this time.”

“All your staff are trained to think about the customer’s needs, well done you stand out among service companies.”

Thanks for taking good care of me as you always do. You are the only airline I trust in Canada right now…You, one of the smallest in the country were doing everything right and dealing honestly with your customers. This has not gone unnoticed. because of this I will always choose Harbour air over all others.”

Our dedicated health and safety team continues to monitor information from authorities like Health Canada, the BC Centre for Disease Control and Transport Canada to ensure our policies and cleaning procedures align with their recommendations.

As a reminder, if you are feeling unwell please stay home and get in touch by phone or email so our reservations team can help you modify your booking accordingly. When you are ready to travel, we look forward to welcoming you aboard for a safe and healthy flying experience.

We’re Always Trying to Improve

Please be assured that never before have Harbour Air’s values of Safety, Service, Innovation and Team Spirit been more paramount than they are now. These values are at the core of everything we do and every decision we make as we navigate ourselves through this storm. We hope that we are serving you in a way that displays our dedication to all of you and, once again, our appreciation that you choose to fly with us and support your local airline.

Thank you.

World Travel & Tourism Council Safe Travels badge
 
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